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  • #773

    eth010
    Participant

    having problem just before new ver 1.19, and with it. and i had to uninstall my paid version. would like to know what i can fix. it says minimized but won’t show up and snap windows. won’t even let me close it.

    the screen also, win 7, won’t refresh folders or desktop icons or edits to filenames unless i hit f5.

    ———————————————————————————————————–
    ” solution provided by Soulid Studio”:
    ———————————————————————————————————–

    You may try to reset your settings by deleting the content of this folder, while Mosaico is not running:

    C:\Users\USERNAME\AppData\Local\mosaico\SoulidStudio\Mosaico\

    If this doesn’t work, please try a fresh install of Mosaico by following this:

    1. Uninstall Mosaico
    2. Reboot your PC
    3. Delete Mosaico installation folder (i.e. C:\Program Files (x86)\Mosaico). Your settings will not be deleted.
    4. Install the latest version of Mosaico again.

    The problem with folder refresh doesn’t seem to be related to Mosaico. However I’ll try to reproduce it in our testbed and fix it as soon as possible.

    #774

    eth010
    Participant

    see solution in description

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