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  • #1256

    Hi, I have the free version of Mosaico installed, but it says now that my ‘Pro trial has expired’. I have emailed support multiple times regarding getting a freeware license, but have not heard back. I am not sure what to do… is there no free version, just a trial version? The website suggests there is a free version, but is that actually just a trial version that expires? Please let me know if/how I can get a freeware license to use the free version of mosaico.


    Your free license should start after the 30 days trial period automatically. If this doesn’t happen please try to do a clean install of Mosaico by following these steps:
    1. Close Mosaico
    2. Delete these files if they exist:
    — C:\Users\Public\AppData\Local\mosaico\license.dat
    — C:\Users\USERNAME\AppData\Local\mosaico\SoulidStudio\Mosaico\license.dat
    3. Delete C:\Users\USERNAME\AppData\Local\mosaico\SoulidStudio\Mosaico\ (this will wipe your settings, so feel free to make a backup first)
    4. Uninstall any previous version of Mosaico
    5. Delete any key in the registry containing “Mosaico” (do this at your own risk, though)
    6. Reboot your PC
    7. Download and install the latest version available at

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